Terms and Conditions

The following terms and conditions will apply between you and Maisie Maud online and do not affect your statutory rights. Your continued use of this website constitutes acceptance of these terms and conditions.  Maisie Maud reserves the right to change these terms and conditions at any time and whilst we will try to notify visitors to the site of the changes, you are advised to review them on a regular basis to ensure you are aware of the latest version.  Notwithstanding this, you will be bound by any changes regardless of whether you had visited the page to review the latest updates or not.


We make every effort to keep this site up to date, but cannot guarantee its accuracy.   All contents on this site is the property of Maisie Maud and may not be used, transmitted or reproduced without the prior written permission of Maisie Maud.


When registering as a customer you must ensure that all the information you provide is true and accurate and as complete as possible.  You agree not to use a false name or register as someone else without that person’s prior knowledge and permission.


All personal information provided by you to Maisie Maud is treated in the strictest confidence and will only be used in order to process an order, to advise you of any special offers or new products that we think may be of interest to you and for statistical purposes.  

Personal information includes name, address, email address, telephone number and credit card details.  Such information is stored on secure servers, and details such as credit card, name and address are encrypted using SSL (Secure Socket Layering), the industry standard for encryption.  Credit card details are not stored permanently.
Any personal information collected will be done in accordance with the Data Protection Act.  We will not share your information with any third party.


Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website.  Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.


We will send you an order acknowledgement email detailing the products you have ordered. 
 If your item is not in stock, we will contact you to advise you of the situation.   The remainder of your order will be sent to you and we will forward the out of stock item when it arrives.  Should you not wish this to happen you may cancel this part of your order and the cost of said products will be reimbursed to you.
Orders will be charged to your method of payment on completion of your order online.  All credit and charge-card payments are subject to checks and authorisation by the card issuer; if the issuer does not authorise payment, your order will be cancelled and you will be notified accordingly.

We accept the following credit and debit cards as payment: Visa, MasterCard, Switch, Maestro, and Solo. Regrettably, we do not currently accept American Express.

We will send an email to the address you provided on registration (as may be updated) when your order has been dispatched, including any information on how to track your order.

Maisie Maud does not accept any liability for failure or delay in delivering goods or for any damage or defect to goods, in each case, that is caused by any event or circumstance beyond its reasonable control.

Description of Products

We take every care to ensure all description and details of products that appear on our website are correct.

Delivery Charges

UK Mainland, Scottish Highlands and Islands and N. Ireland
Delivery is free if your order totals £50 or more and provided it weighs less than 2kg.

For orders under £50 or weigh more than 2kg the delivery charge is £3.95.

At present we do not deliver outside the UK.


We hope you are pleased with your purchases from Maisie Maud – we work hard to ensure this is the case!
If, however, the item arrives faulty or damaged or is the wrong product please notify us within 7 days of receipt and we will organise a replacement or give a refund, including cost of delivery and arrange with you for the return of the faulty/damaged item(s).
If you change your mind about an item we will issue a full refund, including the cost of delivery, once the goods have been returned.   You will need to email us within 14 days from the day following delivery of your goods at sales@maisiemaud.co.uk.  You will be given a Returns Number, which you should mark clearly on the package.  Under the Consumer Contracts Regulations, however, you will need to pay for the cost of returning cancelled goods   Remember, when returning items by Royal Mail, you should obtain a free Certificate of Posting from a Post Office as proof of sending.  You can also use ‘Signed For’ delivery, which offers insurance cover.

Please allow 14 days from the date returned goods are received for a refund to be processed.
We respectfully ask that you take reasonable care of the product(s) to be returned and do not use them.  Products returned damaged or that appear to have been used will invalidate the right to a refund.  This does not affect your statutory rights.

Promotional Codes

Promotional Codes are valid only with new orders placed online and for a limited period of time according to the expiry date displayed. Only one Promotional Code may be used per order, and they are not valid in conjunction with any other promotion or on sale or discounted items.  Maisie Maud reserves the right to refuse orders if it deems a Promotional Code is invalid.  For returns of items purchased using a Promotional Code, refunds will be given for the price paid after the discount is applied. Promotional Code discounts will not apply to replacement items; instead, if the offer is still valid, you should place a new order using the original Promotional Code.


All content on Maisie Maud website www.maisiemaud.co.uk are the intellectual property of Maisie Maud.  These include text, graphics, software compilations, source code and all images.  The copy of such material is strictly forbidden unless agreed to in writing.

To contact us, please email us at sales@maisiemaud.co.uk.


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