Delivery & Returns

Delivery Charges

UK Mainland, Scottish Highlands and Islands and N. Ireland

We aim to despatch your order within 2-5 days by courier or 1st Class Royal Mail.  Delivery is free if your order totals £50 or more.

For orders under £50 the delivery charge is £4.95.

At present we do not deliver outside the UK.

Returns

We hope you are pleased with your purchases from Maisie Maud – we work hard to ensure this is the case!

If, however, the item arrives faulty or damaged or is the wrong product please notify us within 7 days of receipt and we will organise a replacement or give a refund, including cost of delivery and arrange with you for the return of the faulty/damaged item(s).

If you change your mind about an item we will issue a full refund, including the cost of delivery, once the goods have been returned.   You will need to email us within 14 days from the day following delivery of your goods at sales@maisiemaud.co.uk.  You will be given a Returns Number, which you should mark clearly on the package.  Under the Consumer Contracts Regulations, however, you will need to pay for the cost of returning cancelled goods   Remember, when returning items by Royal Mail, you should obtain a free Certificate of Posting from a Post Office as proof of sending.  You can also use ‘Signed For’ delivery, which offers insurance cover.

Please allow 14 days from the date returned goods are received for a refund to be processed.

We respectfully ask that you take reasonable care of the product(s) to be returned and do not use them.  Products returned damaged or that appear to have been used will invalidate the right to a refund.  This does not affect your statutory rights.

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